Deposco End User Support

Deposco’s end user support is the backbone of our support infrastructure, providing experienced personnel trained to respond to the needs of every user in your community 24x7x365.

The goal of Deposco’s support team is to:

• Understand the end-user’s request and quickly classify the request
• Respond to the end-user with helpful information
• If necessary, route the request to the appropriate support staff to better address the caller’s needs

Deposco’s End User Support is built on top of a unique set of tools and processes that enables us to assist and support your end users. When a new customer enrolls, Deposco assigns End User Support experts to your team, trains them in your specific requirements, and introduces them to the key resources required to support your solution. On an ongoing basis, Deposco End User Support provides:

• SAS-70 certified support and escalation processes
• A dedicated, toll-free number for domestic callers
• Email support
• Support tickets that manage each request to resolution